Shipping policy
Effective Date: October 9, 2025
Shipping Services
All orders are fulfilled through Amazon Multi-Channel Fulfillment (MCF) and Zendrop to ensure fast, reliable delivery across the United States.
Shipping Options and Timeframes
Standard Shipping (FREE)
- Delivery Time: 3-5 business days
- Cost: FREE on all orders
- Available to: All 50 states
Express Shipping
- Delivery Time: 1-2 business days
- Cost: $5.00
- Available to: Continental US only
Processing Time
- All orders are processed within 24 hours on business days
- Orders placed after 2 PM EST will be processed the next business day
- Weekend orders are processed on Monday
Shipping Destinations
Domestic Shipping
We ship to all 50 US states, including:
- Continental United States
- Alaska (additional 2-3 days for Standard Shipping)
- Hawaii (additional 2-3 days for Standard Shipping)
- US Territories (Puerto Rico, US Virgin Islands) - additional time may apply
International Shipping
Currently, we only ship within the United States. We plan to expand internationally in 2025.
Order Tracking
Tracking Information
- Tracking number sent via email once order ships
- Track directly on our website or carrier's website
- Real-time updates available
Carriers Used
Orders are shipped via:
- UPS
- FedEx
- USPS
- Amazon Logistics
Shipping Address
Address Requirements
- Must be a valid US street address
- PO Boxes accepted for USPS deliveries only
- Military APO/FPO addresses accepted
Address Verification
We verify all addresses before shipping. If we cannot verify your address, we'll contact you within 24 hours.
Order Modifications
Before Shipment
Contact us immediately at contact@canvasnail.com to modify your order. Changes can be made within 1 hour of placing the order.
After Shipment
Once shipped, orders cannot be modified. You'll need to return the item and place a new order.
Delivery Issues
Package Not Received
If your tracking shows delivered but you haven't received your package:
- Check with neighbors and building management
- Look for a delivery notice
- Contact the carrier directly
- Contact us if still not located
Damaged Packages
- Inspect packages upon delivery
- Document any damage with photos
- Contact us immediately at contact@canvasnail.com
- We'll arrange a replacement at no cost
Lost Packages
We'll work with the carrier to locate your package. If not found within 5 business days of expected delivery, we'll send a replacement or issue a refund.
Holiday Shipping
During peak seasons (November-December):
- Add 1-2 days to standard delivery times
- Order early to ensure holiday delivery
- Express shipping recommended for last-minute gifts
Holiday Cutoff Dates
- Standard Shipping: December 15
- Express Shipping: December 20
Shipping Restrictions
Restricted Items
Ink cartridges may have shipping restrictions to certain locations due to regulations.
Weather Delays
Severe weather may cause delays. We'll notify you of any expected delays and provide updates.
Multiple Items
Orders with multiple items may ship separately from different fulfillment centers. You'll receive separate tracking for each shipment.
Shipping Costs
Free Shipping Threshold
All orders ship free via Standard Shipping.
Additional Fees
No hidden fees. The shipping cost shown at checkout is final.
Signature Requirements
When Required
- Orders over $500
- Upon customer request
- Certain high-risk delivery areas
Contact Us
For shipping inquiries:
NOVIANTIS INC. d/b/a Nail Canvas
Email: contact@canvasnail.com
Phone: +1 786 230 9010
Hours: Monday-Friday, 10am-6pm EST